How can we help?

Answers to common questions about the Sanaatan Dharma app. Still stuck? Write to us — we usually reply within 2 working days.

Contact us

Email sanaatandharmaapp@gmail.com — please mention your iPhone model and app version (Settings → About) if something isn't working.

Email support

Common questions

Do I need an account?

No. Everything — jaap, Panchang, Aarti, Mantras, Gyan and Explore — works as a guest. Create an account (email, Google or Apple) only if you want your favourite deities and in-app messages on every device.

How do I count a jaap?
  1. Open the Jaap tab and swipe to choose a mantra.
  2. Tap Start Jaap, then tap anywhere on the mala to count each repetition. 108 counts make one mala.
  3. Set a daily goal and sound or vibration in Settings (gear icon, top right).
The Panchang shows the wrong city or sunrise time

The Panchang uses your approximate area. Allow location in iPhone Settings → Sanaatan Dharma → Location → While Using the App, then reopen the app. Without location, a default city is used.

Content isn't loading

The app needs the internet once to download content; after that it keeps a copy for offline use. Check your connection and pull down on the screen to refresh. If it still doesn't load, email us.

How do I change the language?

Go to Settings → Language. The app is available in 12 Indian languages; some prayers and stories are shown in Hindi or English.

I forgot my password

On the sign-in screen, choose the forgot-password option and enter your email. We'll email you a code to set a new password. If you signed in with Google or Apple, use that button again instead.

How do I turn off usage statistics?

Go to Settings → About and switch off Share usage statistics. See our privacy policy for details.

How do I delete my account?
  1. On Home, tap your profile picture (top left) to open Profile.
  2. Scroll down and tap Delete account.
  3. Tap Delete to confirm. Your account, profile and favourites are removed from our servers right away; jaap counts on your iPhone stay until you delete the app.

Can't open the app? Email sanaatandharmaapp@gmail.com with the subject "Delete my account" from the email on your account, and we'll delete it within 30 days.

How do I report a problem or suggest an idea?

In the app, open Settings → Send feedback, or email us. Screenshots help a lot.

Is the app free?

Yes. The app is free to use, with no subscriptions or in-app purchases. Worship screens never show promotions.